A few days ago, I was out at a client and I had an incredible interaction with someone “low on the totem pole” so to speak. This gentleman is my client’s janitor and he is one of my most pleasant human beings I have ever met. This gentleman mastered the keys to human interaction and inspired me to summarize the keys quickly. Be relatable. Many people in this day and age have this first key all backwards. To be relatable is to know a little bit about a lot. This guy can s